Clarity - Structure - Support
About Frank Consulting
I help founders, business owners and senior leaders bring order, clarity & momentum to busy, growing businesses.
I step in where things feel overloaded or fragmented — taking ownership of operations, executive support and commercial processes so leaders can focus on strategy, growth and decision-making.
My work typically includes:
Acting as a trusted extension of the leadership team
Streamlining processes and introducing structure where it’s missing
Managing enquiries, workflows and follow-through to convert opportunity into revenue
Providing high-level executive support, diary and inbox management
Project managing business-critical initiatives, launches and change
Supporting brand, marketing and communications where needed
Bringing calm, discretion and commercial thinking to complex environments
I’m hands-on, pragmatic and commercially aware — equally comfortable managing detail or stepping back to see the bigger picture. Clients bring me in when they need someone who can quickly understand their business, take responsibility, and quietly make things work better.
About me
I've spent the last 20+ years building, fixing, and supporting growing businesses.
My background is in hospitality and property-led organisations, where I’ve held senior operational and executive roles and taken responsibility for everything from commercial performance and people management to systems, branding, and major change projects. Most recently, I led a privately owned hotel through a period of transformation, strengthening reputation by raising standards, overseeing refurbishment projects, and ensuring full regulatory compliance.
I’ve always worked best close to the detail. I like understanding how a business really functions — where it makes money, where it leaks time or margin, and where things quietly don’t work as well as everyone hopes they do. From there, I focus on practical improvements that make life easier for owners and teams, not more complicated.
Frank Consulting grew out of that way of working. I set it up to support founders, directors, and small leadership teams who need experienced, calm, senior-level input — but don’t need (or want) a full-time executive. Sometimes that means stepping in to lead, sometimes it means acting as a sounding board, and sometimes it means getting very hands-on and helping to untangle a business that’s grown faster than its systems.
I’m known for being straightforward, commercially minded, and quietly tenacious. I care about doing things properly, treating people well, and building businesses that are profitable, resilient, and sustainable — not just impressive on paper.
When I’m not working, I’m usually balancing family life, travelling in my motorhome, or getting some fresh air on long dog walks.
I look forward to seeing how I can best support your business.
Rachael Frankland